Shipping & Delivery
Shipping Policy and Information
Joshindia.com is commited to deliver your order accurately in good condition and on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world. All International Shipping wiill cost minimum Rs. 1500 for the first product, after which Rs. 400 is added per product.
Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
When do we Deliver
All domestic orders are shipped by delivery company between 9am - 6pm, Monday to Saturday. It takes maximum of 7 days for national shipping.
Shipping in India
Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use Fedex,Xprees Bees ,Ecom Express and Dotzot and Speed Post services to deliver in India.
Joshindia.com delivers globally and assures that the best possible courier agencies is used to deliver your product. International Shipping cost minimum Rs. 1500 for the first product, after which Rs. 400 is added per product.
Joshindia.com insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Joshindia.com and transfer of responsibility in the same way.
Taxes and Duties
For Indian Customers, GST will be charged as specified. For international customers we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.
Refund & Cancellation
We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
If you have received damaged product or the wrong item, please mail us at [email protected] with your order number and couple of pictures of the material within 7 Days of delivery.
We will try and replace the product as soon as possible or issue a full refund if you wish to.
At Joshindia.com each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
Sale of clearance sale items are final and will not be exchanged.
Rs. 150 or 20% (Which One is Higher) will be deducted for every item returned as pickup and processing fee.
Do not like the product / Product not as per the picture shown:
We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange/return policy in such cases.
Please mail at [email protected] with order number and reason for return.
We will get back to you with return packing slip and pickup arrangements in 72 hours. (if the pickup is not available at your pincode then please send the package back to us and we will reimburse upto INR 100/- as the courier charges)
As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
Store credit is valid for lifetime. There is no expiry.
We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
Cash refund is given only in case of damaged product.
Sale of clearance sale items are final and will not be exchanged.
Stitching Problems for International Customers:
We at Joshindia.com work with our tailoring team closely to provide you the best fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only perfect fit is possible.
We do recommend you to get the product stitched with your private tailor for the best fit, however we understand in certain international locations stitching is not possible or it is very closely. Hence we provide this service at nominal cost.
We recommend that when you select standard size you also put the detailed sizing for the order in comments section which is taken from your tailor. Standard sizing may not fit all and in most cases alterations are required.
We can alter the product for you free of cost but you will have to send the product at your own expense and we will alter it and send it back to you. One side shipping charge company will bear.
Please mail the details along with alterations needed on [email protected]
In any case stitched product won't be taken back and money will not be refunded.
Beads and Sequences coming off:
We hope that people who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.
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FAQsQ- In how many days can I return the product? What are the conditions?
A- We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.Q- How do I return a product? What is the process?
A- You can mail us at [email protected] or call us on +91-7043426771 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.Q- Can I get cash refund for my order ?
A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at [email protected] or call us at +91-7359535491Q- Is there return policy in International shipments?
A- We are based in Surat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be beared by the company.Q- Do you return and exchange the sale items?
A- We do not exchange / refund sale items.
MON - SAT (10AM - 7PM)
JOSH INDIA 2001 21st Century Business center Ring Road Surat 395003